There are a number of ways you could lose items, but we want to be clear about times where we don’t restore items.
Known bugs or issues causing loss of items should be reported and we will use our discretion to restore items lost in this manner when appropriate.
Important Note: You can accidentally place items held in your hand into the loot pots in Trial Chambers. Only try to open trial chamber loot pots with an empty hand, and if you’ve lost an item check past trial chambers you’ve visited to see if you might have accidentally placed it in a pot!
Here are some causes of lost items that we DO NOT restore items for:
- Being AFK
- Fire, lava, or the void destroying your items
- Mobs of any type picking up your items
- “Lost” or misplaced items
